Evil Chris
04-28-2008, 02:23 PM
I've had several affiliates email me this morning about their stats showing zero today. The problem is now resolved.
The back end for the stats was always working just fine, and during the down time, if you clicked any of your links, the session IDs were being created and all clicks and sales were still being tracked. (indicative of proper click and sales tracking) The problem was just that the information wasn't being written back to the affiliate stats area. So even though you didn't see them, they were still there. We have done a re-build of the affiliate stats, so the problem is now gone.
We also introduced new measure to warn us of this if it ever happens again.
Our apologies, but rest assured that nothing in your stats was lost.
The back end for the stats was always working just fine, and during the down time, if you clicked any of your links, the session IDs were being created and all clicks and sales were still being tracked. (indicative of proper click and sales tracking) The problem was just that the information wasn't being written back to the affiliate stats area. So even though you didn't see them, they were still there. We have done a re-build of the affiliate stats, so the problem is now gone.
We also introduced new measure to warn us of this if it ever happens again.
Our apologies, but rest assured that nothing in your stats was lost.