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01-08-2008, 01:01 PM
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#1
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TheLegacy
is Bi - Sexy
Moderator
Join Date: Aug 2003
Location: Brantford, Ontario, Canada
Posts: 2,906
xBucks: 113,837
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So Lets Say This Billing Company Screws Up and....
So lets say a billing company screws up and after a few months they didnt upload their chargebacks into NATs to see. So now a program needs to inform all the webmasters that were creating fraud that they are banned - but not until the program has lost a few thousand.
Does the billing company need to owe up and refund over their mistake?
__________________
"Wise men talk because they have something to say;
fools, because they have to say something." - Plato
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01-08-2008, 01:31 PM
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#2
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Evil Chris
is drinking Heineken
Clone of myself
Join Date: Aug 2002
Location: Montreal
Posts: 12,988
xBucks: 644,724
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Depends on your definition of "screw up". How often are they supposed to post their CB information? Was NATS somehow refusing the information to be posted by some kind of technical glitch? Was the information being posted but not showing up?
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01-08-2008, 02:05 PM
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#3
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Rochard
should edit this
Funbrunette's BITCH!!!
Join Date: Dec 2002
Location: Eating Cherries
Posts: 2,064
xBucks: 85,635
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IT's the cost of doing business man. The billing company can only do so much, the program itself needs to pay attention. We screen each affiliate by hand and know what to look for.
__________________
ROCHARD IS OMNIPRESENT
Director of Products & Services | YNOT
Skype rochardbuss
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01-08-2008, 02:11 PM
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#4
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TheLegacy
is Bi - Sexy
Moderator
Join Date: Aug 2003
Location: Brantford, Ontario, Canada
Posts: 2,906
xBucks: 113,837
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Well this company said that the error was on their side - NOT Nats. Their error meant they didnt post the information for about 4 months.
__________________
"Wise men talk because they have something to say;
fools, because they have to say something." - Plato
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01-08-2008, 02:33 PM
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#5
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Evil Chris
is drinking Heineken
Clone of myself
Join Date: Aug 2002
Location: Montreal
Posts: 12,988
xBucks: 644,724
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4 months is a long time for a billing company to "forget" posting information to a program's backend.
I know from experience that comms between biller and program can go down a lot. In my opinion, it's the program's responsibility to keep an eye on their own shop. But, suffice to say, it's a case by case thing.
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01-08-2008, 03:59 PM
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#6
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Cyndalie
is not it.
Marketing Director / SEO
Join Date: Aug 2002
Location: Philadelphia
Posts: 2,334
xBucks: 114,957
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Quote:
Originally Posted by TheLegacy
Well this company said that the error was on their side - NOT Nats. Their error meant they didnt post the information for about 4 months.
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Then they should offer some form of compensation since you paid out on those sales that were unreported chargebacks.
__________________
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Cyndee - Director of Marketing & SEO |
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01-08-2008, 04:42 PM
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#7
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12clicks
should edit this
Senior Member
Join Date: Aug 2002
Posts: 298
xBucks: 8,063
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I never trust NATS version of CBs. its too important. I only use the bank's #s
__________________
The details of my life are quite inconsequential.... very well, where do i
begin? My father was a relentlessly self-improving boulangerie owner from
Belgium with low grade narcolepsy and a penchant for buggery. My mother was a fifteen
year old French prostitute named Chloe with webbed feet. My father would womanize, he would drink. He would make outrageous claims like he invented the question mark.Sometimes he would accuse chestnuts of being lazy. The sort of general malaise that only the genius possess and the insane lament. My childhood was typical. Summers in Rangoon, luge lessons. In the spring we'd make meat helmets. When I was insolent I was placed in a burlap bag and beaten with reeds- pretty standard really. At the age of twelve I received my first scribe. At the age of fourteena Zoroastrian named Vilma ritualistically shaved my testicles. There really is
nothing like a shorn scrotum... it's breathtaking- I highly suggest you try it.
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01-08-2008, 06:42 PM
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#8
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jjacksonesq
should edit this
Attorney
Join Date: Nov 2007
Location: Charleston, SC
Posts: 62
xBucks: 2,691
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This is interesting. What do you mean by "creating fraud?" This matter could fall strictly under contract law. Is there a written or oral contract between the billing company and the Program. If so what does it say about the frequency of charge backs? If there is no contract what is the industry standard on charge backs? If the industry standard on charge backs is that charge backs are done on a monthly basis then you could argue that the billing company violated industry standards and they should be "estopped" from doing the charge backs. I am not sure that I got the facts right so do not take this as legal advice. It is just something to think about.
I write an article for another boards news letter do you mind if I use the facts here to help those in the other board?
__________________
John A. Jackson, Attorney at Law
535 Stinson Drive
Charleston, SC 29407
Phone: 843-278-2444
Phone: 412-894-7988
Toll Free: 1-866-385-2960
ICQ: 434985479
Fax: 412-894-7917
E-Mail: jjackson@lawofficeofjaj.com
Web: lawofficeofjaj.com
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01-08-2008, 08:08 PM
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#9
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12clicks
should edit this
Senior Member
Join Date: Aug 2002
Posts: 298
xBucks: 8,063
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Quote:
Originally Posted by jjacksonesq
This is interesting. What do you mean by "creating fraud?" This matter could fall strictly under contract law. Is there a written or oral contract between the billing company and the Program. If so what does it say about the frequency of charge backs? If there is no contract what is the industry standard on charge backs? If the industry standard on charge backs is that charge backs are done on a monthly basis then you could argue that the billing company violated industry standards and they should be "estopped" from doing the charge backs. I am not sure that I got the facts right so do not take this as legal advice. It is just something to think about.
I write an article for another boards news letter do you mind if I use the facts here to help those in the other board?
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no offense but it doesn't sound like you understand the issue.
__________________
The details of my life are quite inconsequential.... very well, where do i
begin? My father was a relentlessly self-improving boulangerie owner from
Belgium with low grade narcolepsy and a penchant for buggery. My mother was a fifteen
year old French prostitute named Chloe with webbed feet. My father would womanize, he would drink. He would make outrageous claims like he invented the question mark.Sometimes he would accuse chestnuts of being lazy. The sort of general malaise that only the genius possess and the insane lament. My childhood was typical. Summers in Rangoon, luge lessons. In the spring we'd make meat helmets. When I was insolent I was placed in a burlap bag and beaten with reeds- pretty standard really. At the age of twelve I received my first scribe. At the age of fourteena Zoroastrian named Vilma ritualistically shaved my testicles. There really is
nothing like a shorn scrotum... it's breathtaking- I highly suggest you try it.
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01-09-2008, 10:02 AM
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#10
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jjacksonesq
should edit this
Attorney
Join Date: Nov 2007
Location: Charleston, SC
Posts: 62
xBucks: 2,691
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I likely do not. I would be happy if someone would set me straight. What is going on here?
__________________
John A. Jackson, Attorney at Law
535 Stinson Drive
Charleston, SC 29407
Phone: 843-278-2444
Phone: 412-894-7988
Toll Free: 1-866-385-2960
ICQ: 434985479
Fax: 412-894-7917
E-Mail: jjackson@lawofficeofjaj.com
Web: lawofficeofjaj.com
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