Automated phone systems that use voice recognition.
Automated phone systems that force you to navigate the system. Then when you get to the proper department, the system prompts you to enter your phone number, verify it is correct. After this, the system sometimes asks you for something else like an account number, zip code, whatever to identify you, then you have to verify that the info you entered is correct. After this, the system places you on hold until an operator answers and then asks you for the same information you just got done entering and verifying 10 minutes ago.
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Hybrid Mode
