>>> The long anticipated icq chat log. Who is the jerk?

[jact]

Having been involved in the customer service aspect of business for more than a dozen years now, I can honestly tell you that this guy started the conversation with a chip on his shoulder. He's an elistest, him saying it's an opportunity for you and not for them. BULLSHIT, every bit of business, be it one signup a month to 50 signups a day is an opportunity for them to line their pockets. Each and EVERY customer is gold, even if they don't end up making you a penny.

People won't talk about companies that have good customer support for the most part, but what about companies with poor customer support? People are going to talk, just like we are here. Would you want your company being talked about in such a way? If you had revealed who the company is, I would definitly not deal with them in any form.